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FAQ
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When will Trainer Heels be available?Our Signed By Noir collection is currently available for purchase. However, if you're looking for updates on when our other designs will be available, we encourage you to sign up. By doing so, you'll be among the first to know about any new releases, exclusive sales, and promotions. Sign up here on the TrainerHeels website.
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Can I insert an image, video, or gif in my FAQ?Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
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How long does it take for my goods to arrive?TrainerHeels 3 - 5 Days Crys-style and BlingDon Handmade to Order Customisation: 1- 2 Days Delivery: 3- 5 Days Total: 4 -7 days You will receive an email once your item has been shipped
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What type of rhinestone crystals do you use?We use the highest quality crystal rhinestones from a reputable brand through our distributor Bluestreak Crystals, we can assure Authenticity.
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Can Crys-style customise products to my acquired crystal colour?Unfortunately, we cannot customise our products to match specific crystal colours. Our items on the website are exclusive designs by Customena with Crys-Style.
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Can you personalise wine glasses with a name or number or gift items?Unfortunately, we do not offer personalisation services for wine glasses/gift items at the moment. However, we are constantly expanding our product range and will introduce this service in the near future. To stay updated on any new offerings, please follow us on Instagram or Facebook. Thank you for your understanding.
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Will you do wine 2pc sets or sets of 6 pieces?Unfortunately, we do not offer wine 2pc sets or sets of 6 pieces online at this time. However, we are constantly updating our products and offerings, so be sure to check our Facebook or Instagram pages for any updates or new products. If you do require 10pcs or more, please contact us
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How much is delivery?Shipping is estimated by weight and may vary. FREE UK DELIVERY for orders more than £150 £4 – UK Tracked (2-3 business days) £25 – International Tracked (5-15 business days) Europe Tracked (unavailable)
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Can I change or cancel an order once it’s been placed?Once an order is placed online we cannot guarantee any amendments to colour or cancel orders once they have been placed. Please contact us if you have any issues
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How do I return my order?Please contact us with your enquiry before sending your order back
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Can I exchange my item?TrainerHeels Yes, you can exchange items for different size within 14 days of receiving your order. Please note that the item must be in its original condition with all accessories and must not be worn, cleaned, or altered in any way. If the item you want to exchange is out of stock, we can issue a credit note in the form of a gift code when brand is launched or a refund. The gift code will be valid for 24 months from the date of issue and can be used to purchase any other item from that brand. Crys-Style Yes, you can exchange items for different size within 14 days of receiving your order. Please note that the item must be in its original condition with all tags attached and must not be worn, washed, or altered in any way. If you want to exchange an item, please contact us at info@customena.com with your order number and the item you want to exchange. BlingDon Please note that BlingDon wine glasses are non-refundable and cannot be exchanged or returned. If you have any other questions or concerns, please feel free to contact us and we will be happy to assist you. If the item you want to exchange is out of stock, we can issue a credit note in the form of a gift code when brand is launched or a refund. The gift code will be valid for 24 months from the date of issue and can be used to purchase any other item from that brand. Please contact us at info@customena.com with your order number and the item you want to exchange. Please note that all products on our website are Limited Editions and will not be available again for purchase
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